This is a list of the top Microsoft Support solutions for the most common issues experienced when using Microsoft Lync Server 2010 (updated quarterly).
Support ended for Office 2003 products on April 8, 2014! Click here for more information
1. Solutions related to sign on and authentication for internal users:
- Lync 2010 Client Authentication
- The New Lync Connectivity Analyzer
- Failed TLS connection between unified communications peers generates an Schannel warning
- Certificate Requirements for Internal Servers
- Deploying Mobility
- Download Lync Server 2010 Best Practices Analyzer from Official Microsoft Download Center
- Sign in to and out of Lync 2010
- Download Lync Server 2013 Best Practices Analyzer
- Lync downloads and updates
- Update for the Microsoft Lync for Mac 2011 14.0.8
- Technet forums - Lync Server 2013 - Sign-In, Presence, IM, and Contacts
2. Solutions related to certificate setup:
- LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
- Download Lync Server 2010 Best Practices Analyzer from Official Microsoft Download Center
- Preventing Lync Server certificate expiration
- Certificate Infrastructure Requirements
- Technet forums - Lync Server 2013 - Management, Planning, and Deployment
- Lync downloads and updates
- Download Lync Server 2013 Best Practices Analyzer
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
3. Solutions related to sign on and authentication for external users:
- LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
- The New Remote Connectivity Analyzer
- Determining DNS Requirements
- Lync Firewall Rules Viewer
- How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
- Microsoft Technet: Deploying Mobility
- Configuring Reverse Proxy for Lync Server 2010 Mobility
- Set Up Reverse Proxy Servers
- Lync Server 2010 certificate requirements for user access
- Lync Server 2013 Best Practices Analyzer
- Topologies for External User Access
- Lync downloads and updates
- Description of the Microsoft Lync for Mac 2011 14.0.7 update
- Technet forums - Lync Server 2013 - Sign-In, Presence, IM, and Contacts
4. Solutions related to Contact card: View your Company Contact's Information (presence, contact card, status) and/or Initiate IM:
- Technet forums - Lync Server 2013 - Sign-In, Presence, IM, and Contacts
- LyncMD: Troubleshooting the Lync 2010 Address Book
- Lync contact card includes the message - Maximum Followers Reached
- Administering the Address Book Service
- Assigning Telephone Numbers to Lync Enterprise Voice Users
- The presence information for a user of Lync Server 2010 or of Communications Server may not be displayed in Outlook 2003 SP2, in Outlook 2007, or in Outlook 2010
- Lync downloads and updates
- Update for the Microsoft Lync for Mac 2011 14.0.8
5. Solutions related to Installation and uninstallation issues (using Msiexec, updates, Office Communicator Automatic Updates, and pilot cleanup):
- Deploying Lync – Jump Start Series
- LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products
- IT-Managed Installation of Lync 2010
- Lync Server evaluation period has expired
- Troubleshooting - Resources and Tools for IT Professionals | TechNet
- Download Lync Server 2010 Best Practices Analyzer from Official Microsoft Download Center
- Lync Server Setup or Remove Lync Components fails on Windows Server 2012 or Windows Server 2008 R2 SP1
- Certificate Authentication in Lync Server 2010 and Enterprise PKI
- Lync downloads and updates
- Technet forums - Lync Server 2013 - Management, Planning, and Deployment
- Description of the Microsoft Lync for Mac 2011 14.0.2 update